Contact details
Name, email address, phone number and any details you include in your message.
Privacy notice
How enquiry and project review data is used.
This notice explains how Smart Toilet Studio uses personal information submitted through the website, during project reviews and through customer correspondence.
The data controller is Nimbus Heat Pumps Ltd, trading as Smart Toilet Studio.
Who this covers
Website visitors, enquiry contacts, survey leads and customers.
This notice applies when you browse the website, submit the enquiry form, ask for a survey or quote, or communicate with us about a smart toilet, bidet toilet, shower toilet, or wash-and-dry toilet project.
Project details
Location, property type, project stage, product interest, timing, budget direction and room details you choose to provide.
Technical records
Basic website, form-processing and delivery records needed to keep the enquiry route working and reduce misuse.
Use of information
We use data for enquiry handling, project delivery and business administration.
Enquiries and reviews
We use the information you submit to understand the project, reply to the enquiry, arrange reviews and prepare recommendations or quotations.
Project delivery
If a project proceeds, relevant information is used to coordinate specification, supply, installation, handover and aftercare.
Business records
We keep appropriate records for administration, warranty support, accounting and to protect the business if disputes or product issues arise.
Service quality
Limited technical information may be used to keep the website functioning, prevent abuse and check that enquiry handling is working properly.
Lawful basis
Most processing is needed to respond to your request or run the business properly.
For most website enquiries, the main lawful basis is taking steps at your request before entering into a contract. If a project proceeds, we may also process data because it is necessary to perform the contract. In some cases we rely on legitimate interests for routine administration, record keeping and service protection.
Retention and rights
We keep information for a sensible period and respect data rights.
How long we keep information
Enquiry records are kept only as long as needed to manage the enquiry and any follow-up. Customer and transaction records may be kept longer where needed for accounting, warranty, legal, or support reasons.
Your rights
You can ask for access to your data, request correction, ask for deletion where appropriate, object to certain processing, or ask for restriction. You also have the right to complain to the Information Commissioner's Office.
Marketing
The website is currently focused on enquiry handling rather than list-building. If marketing communications are introduced later, the website and this notice will be updated accordingly.
Cookies
The site is designed to run without advertising or analytics cookies that we control. If that changes, the website will be updated and any required consent tools will be added.
Privacy request
Use the contact page and mark the message as a privacy request.
We will review the request and respond through the same contact route unless you ask us to do otherwise.